Privacy Policy
At Baijnath Premnath (iScale India), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website, place an order, submit an enquiry, communicate with us, or use our products and services.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Name
- Company Name
- Billing and Shipping Address
- Mobile Numbe
- Email Address
- GSTIN (where applicable)
- Payment-related details (processed through secure payment partners
- Products purchased
- Order history
- Invoice details
- Delivery information
- Support requests
- IP Address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Referring websites
- Session information
- WhatsApp communications
- Email communications
- Contact form submissions
- Bulk enquiry submissions
- Bulk enquiry submissions
2. How We Use Your Information
We use the information collected to:
- Process and fulfil orders
- Generate invoices and GST documents
- Arrange shipping and delivery
- Provide customer support
- Respond to enquiries and quotations
- Verify transactions and prevent fraud
- Improve our products and services
- Improve website functionality and user experience
- Send order updates and service communications
- Share promotional offers, product launches, and business updates (where permitted)
- Comply with legal and regulatory obligationas
3. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Enable shopping cart functionality
- Analyze website traffic and visitor behaviour
- Measure advertising effectiveness
- Improve search and product recommendations
You may disable cookies through your browser settings; however, certain website features may not function properl
4. Payment Security
We do not store your complete payment card information on our servers
Payments are processed through trusted third-party payment gateways that use industry-standard encryption and security measures
We recommend that users never share OTPs, card PINs, banking passwords, or confidential banking information with anyone
5. Sharing of Information
We do not sell, rent, or trade your personal information.
Information may be shared only with trusted service providers when necessary for business operations, including:
- Payment gateways
- Shipping and logistics partners
- Technology and website service providers
- Accounting and compliance partners
- Government authorities when legally required
These parties receive only the information necessary to perform their services.
6. WhatsApp, Phone & Email Communications
When you contact us through WhatsApp, phone, email, forms, or other communication channels, we may retain records of those communications for
- Customer support
- Warranty claims
- Service history
- Order tracking
- Quality monitoring
- Business record keeping
7. Product Reviews & User Content
If you submit reviews, ratings, testimonials, images, videos, or feedback, you grant us permission to display, publish, and use such content for customer information, marketing, and service improvement purposes
We reserve the right to remove misleading, offensive, fraudulent, or inappropriate content.
8. Data Retention
We retain information only for as long as reasonably necessary for:
- Order processing
- Warranty support
- Tax and accounting requirements
- Legal compliance
- Internal business records
Certain records may be retained for longer periods where required by applicable laws and regulations
9. Data Security
We implement reasonable technical, administrative, and organizational measures to protect your information against:
- Unauthorized access
- Data loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure
10. Third-Party Services & Links
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, or policies of such third-party websites. Users should review the privacy policies of those websites independently.
11. Marketing Communications
You may receive promotional emails, WhatsApp messages, SMS notifications, or updates regarding:
- New product launches
- Offers and discounts
- Industry updates
- Business announcements
You may opt out of marketing communications at any time by contacting us or using available unsubscribe options.
12. Children's Privacy
Our products and services are intended for business and general consumer use and are not directed toward children under the age required by applicable law.
We do not knowingly collect personal information from children.
13. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Delete information where legally permissible
- Withdraw consent where applicable
Requests may be submitted through the contact details provided below.
14. Legal Compliance
We may disclose information if required to:
- Comply with legal obligations
- Respond to lawful requests from authorities
- Enforce our policies and agreements
- Protect our rights, customers, or business operations
15. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Updated versions will be posted on this page with the revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Information
Contact InformationWebsite:www.iscaleindia.com
Email:info@iscaleindia.com
Phone: +91 011-40849111
Address: 81/89, Dhankutti, Collectorganj, Kanpur – 208001, Uttar Pradesh, India
For privacy-related questions, requests, or concerns, please contact us using the details above.