Replacement Policy

At Baijnath Premnath (iScale India), customer satisfaction is important to us. We understand that issues may occasionally arise due to transit damage, incorrect deliveries, or product selection errors. This Replacement Policy explains the conditions under which replacements may be approved.

Please read this policy carefully before placing an order.

1. Replacement Request Period

All replacement requests must be raised within 7 calendar days from the date of delivery.

Requests received after 7 days of delivery will not be eligible for replacement.

2. Free Replacement for Damaged, Wrong, or Non-Working Products

A free replacement may be provided if:

  • The product received is physically damaged during transit.
  • The product is non-working upon delivery.
  • A different model/product was delivered than what was ordered.
  • Major components or accessories are missing from the package.
Mandatory Requirements

To qualify for a free replacement, the customer must provide:

A. Uncut Unboxing Video

A continuous and unedited unboxing video clearly showing:

  • The sealed package before opening.
  • The shipping label.
  • Opening of the package.
  • Internal packaging.
  • Product condition.
  • Accessories received
  • The issue being reported.
B. Photographs

Clear photographs of:

  • Outer packaging
  • Inner packaging
  • Product received
  • Shipping label
C. Written Email Request

A replacement request must be emailed to info@iscaleindia.com within 7 days of deliver

Important

Claims for:

  • Transit damage
  • Missing items
  • Wrong product received
  • Dead-on-arrival products

cannot be processed without an uncut unboxing video.

Upon verification and approval, iScale India will provide a replacement at no additional cost.

3. Replacement Due to Wrong Product Selection by Customer

A customer may request a replacement if:

  • The ordered capacity is not suitable.
  • The selected accuracy is not suitable.
  • The platform size is not suitable.
  • The platform size is not suitable.
  • The wrong model was ordered by mistake.
  • The application requirement changed after ordering.
  • The customer wishes to exchange for another model.

Such requests may be considered subject to the following conditions.

Conditions
  • A written email request must be submitted within 7 days of delivery
  • The request must be approved by our support team before any product is returned.
  • The customer must arrange and pay for shipping the product back to iScale India.
  • The product must be returned in:
    • Unused condition
    • Original packaging
    • Original accessories
    • User manuals
    • Warranty documents
    • Calibration certificate (if supplied)
    • Any complimentary items supplied with the order
  • The returned product must reach us in proper resale-able condition.
  • The replacement request will be processed only after inspection and approval of the returned product.

4. Charges Applicable for Customer-Initiated Replacements

When a replacement is requested because the customer ordered an unsuitable or incorrect model, the customer shall be responsible for:

  • Return courier charges to iScale India.
  • Original shipping/freight charges incurred for dispatch of the first order.
  • Price difference between the originally purchased product and the replacement product (if applicable).
  • Shipping charges for dispatch of the replacement product (if applicable).

Once the returned product passes inspection, the approved replacement model will be dispatched.

5. No Refund Policy

All sales are final.

iScale India does not offer refunds once an order has been processed, dispatched, delivered, or accepted by the customer.

Refunds will not be provided for reasons including but not limited to:

  • Change of mind after purchase.
  • Wrong model selected by the customer.
  • Capacity not matching the customer's requirement.
  • Accuracy not matching the customer's requirement.
  • Platform size not matching the customer's requirement.
  • Product no longer required.
  • Duplicate order placed by mistake.
  • Customer preference changes after delivery.

Approved cases will be handled through replacement only, subject to the conditions of this policy.

No cash refund, bank transfer refund, card refund, UPI refund, wallet refund, store credit refund, or partial refund will be issued.

6. Situations Where Replacement Will Not Be Approved

Replacement requests may be rejected if:

  • The request is raised after 7 days of delivery.
  • The product has been used, installed, modified, damaged, repaired, or tampered with.
  • The original packaging is missing.
  • Accessories, manuals, warranty documents, or certificates are missing.
  • The product is returned in a condition that prevents resale.
  • The reported issue cannot be verified.
  • The required uncut unboxing video is not available for transit damage, missing item, wrong product, or DOA claims.

7. Inspection and Approval

All returned products are inspected by our technical team.

Approval will be based on:

  • Product condition
  • Packaging condition
  • Completeness of accessories and documents
  • Verification of the reported issue

iScale India reserves the right to approve or reject any replacement request after inspection.

The decision of iScale India regarding replacement eligibility shall be final.

8. How to Request a Replacement

Please email the following details to:

Email: info@iscaleindia.com

Required information:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Replacement
  • Product Photos
  • Uncut Unboxing Video (where applicable)

Our support team will review the request and provide further instructions.

Contact Information

Baijnath Premnath (iScale India)

Website: www.iscaleindia.com

Email: info@iscaleindia.com

Phone: +91 011-40849111

Address: 81/89, Dhankutti, Collectorganj, Kanpur - 208001, Uttar Pradesh, India